TERMS AND CONDITIONS

This page sets out the Terms and Conditions of Lorna Jane Promotions provided by Lorna Jane Pty Ltd. These Terms and Conditions are intended to protect you and Lorna Jane Pty Ltd and are applicable to you as the Customer. If you do not understand the below Terms & Conditions, or if you have any questions, please contact Customer Care on europecustomerservice@lornajane.co.uk.
 

PROMOTIONAL OFFERS

All promotional offers offered via SMS, email, post or by a Lorna Jane Team Member, as authorised by Lorna Jane Pty Ltd, are subject to the below conditions. Proof of receipt of promotion must be provided to a Lorna Jane Team Member in store within the validity dates. Any and/or all codes required for redemption when shopping online at www.lornajane.co.uk must be entered at the cart stage online prior to proceeding to payment. If you fail to provide proof of promotion in a Lorna Jane retail store or to enter your promotion code prior to checkout at www.lornajane.de the difference cannot be refunded or credited after the transaction has been finalised. Promotional discount offerings are not to be used in conjunction with any other offer. Only one promotion can be applied per purchase.
 

$70 Amy Phone Pocket + Amy Thermal Leggings

Conditions apply. Valid in one transaction online at lornajane.ca from 25/01/2022 to 31/01/2022 while stock lasts. Promotion valid on product LB0269_BLK, LB0384_BLK, LB0378_BLK, 052123_DAKH & 052033_BLK only. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

Up to 25% Off Selected Styles

Conditions apply. Valid in one transaction instore and online at lornajane.ca from 20/01/2022 to 24/01/2022 while stock lasts. Promotion valid on products at https://www.lornajane.ca/offers/exclusive-offer Discount applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

Sammy Bra $55 each or 2 for $100

Conditions apply. Valid in-store and online at lornajane.ca from 11/01/2022 until 28/01/2022 or while stocks last. Promotion valid on product ID LB0128_ only. Price applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

$70 Lotus Cool Touch Ankle Biter

Conditions apply. Valid in-store and online at lornajane.ca from 11/01/2022 until 28/01/2022 or while stocks last. Promotion is valid on product code 012292_ only. Price applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

$60 Lotus Cool Touch Bike Short

Conditions apply. Valid in-store and online at lornajane.ca from 11/01/2022 until 28/01/2022 or while stocks last. Promotion is valid on product code 012294_ only. Price applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

Spend $150 and Receive an Active Living Planner

Conditions apply. Valid instore and online at lornajane.ca from 04/01/2022 while stocks last. Promotion valid sitewide when you spend $150 or more on full price, sale and outlet styles. Promo code ACTIVELIVINGGWP to be applied at cart for offer to be redeemed.Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

25% Off Active Essentials

Conditions apply. Valid instore and online at lornajane.ca from 04/01/2022 to 10/01/2022 or while stocks last. Promotion valid on products at https://www.lornajane.ca/collection/active-essentials Discount applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

40% Off Capsule

Conditions apply. Valid instore and online at lornajane.ca from 30/12/2021 to 03/01/2021 or while stocks last. Promotion valid on products 012117_W, 012117_BLK, LB0355_BLK, 062184_BZPR, 032103_TITAN, 082109_LIMCO, S092112_GLGR, S062105_HVZPR, 072126_BLK, S092107_GLGR, 112172_BLK, S092105_BLK, S112129_GLACBL, 062137_BZPR, 062138_BZPR, S112132_PITDP & 102107_PPNKGF. Discount applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

2022 Diary $15.00

Conditions apply. Valid instore and online at lornajane.ca from 31/12/2021 while stocks last. Promotion valid on products DIARY2022_ALMOND_One_Sz. Discount applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

25% Off Sitewide Sale

Conditions apply. Valid instore and online at lornajane.ca from 21/12/2021 to 03/01/2021 or while stocks last. Promotion valid on Full Price, Sale and Outlet products. Discount applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

$65 Amy Phone Pocket Ankle Biter Leggings

Conditions apply. Valid in one transaction instore and online at lornajane.ca from 25/12/2021 to 10/01/2022 only. Promotion valid on products 062147, S062123, LB0269 and featured on lornajane.ca/offers/last-chance. Discount applied at cart. Offer not in conjunction with any other offer or Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

$60 Amy Phone Pocket Bike Shorts

Conditions apply. Valid in one transaction instore and online at lornajane.ca from 25/12/2021 to 10/01/2022 only. Promotion valid on products 062158, S062124 and LB0354 which are featured on lornajane.ca/offers/last-chance. Discount applied at cart. Offer not in conjunction with any other offer or Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

Take a Further 25% Off Outlet Sale

Conditions apply. Valid in one transaction online at lornajane.ca from 18/12/2021 to 24/12/2021 only or while stocks last. Promotion valid on Outlet product only. Prices as marked. Offer not in conjunction with any other offer or Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing Full Price, Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice..
 

$90 Thermal Endurance Zip Through Jacket

Conditions apply. Valid in one transaction instore and online at lornajane.ca from 15/12/2021 to 24/12/2021 while stock lasts. Promotion valid on product LB0373. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

$45 Iconic Skinny Comfort Bra

Conditions apply. Valid in one transaction instore and online at lornajane.ca from 13/12/2021 to 10/01/2022 while stock lasts. Promotion valid on selected styles featured on the page lornajane.ca/offers/exclusive-promotion. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

$50 Lotus Leggings

Conditions apply. Valid in one transaction instore and online at lornajane.ca from 10/12/2021 to 24/12/2021 while stock lasts. Promotion valid on selected styles featured on the page lornajane.ca/offers/flash-promotion. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

$50 Compress + Compact Bra Offer

Conditions apply. Valid in one transaction online at lornajane.ca from 06/12/2021 while stocks last. Promotion valid on product LB0205, 092152 and 072102 only. Discount applied at cart. Offer not in conjunction with any other offer or Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

$30 Lotus Tee

Conditions apply. Valid in one transaction instore and online at lornajane.ca from 30/11/2021 to 20/12/2021 while stock lasts. Promotion valid on product LB0380 only. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

Spend $150 and Receive a Bonus 2022 Diary

Conditions apply. Valid online at lornajane.ca from 30/11/2021 to 20/12/2021 or while stocks last. Promotion valid sitewide when you spend $150 or more on full price, sale and outlet styles. Promo code DIARYGIFT to be applied at cart for offer to be redeemed. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

Black Friday 30% Off Selected Styles

Conditions apply. Valid online at lornajane.ca from 25/11/2021 to 29/11/2021 or while stocks last. Promotion valid on selected styles featured on the page lornajane.ca/offers/exclusive-sale. Discount applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

Black Friday 25% Off Sitewide

Conditions apply. Valid instore and online at lornajane.ca from 16/11/2021 to 28/11/2021 or while stocks last. Promotion valid on Full Price, Sale and Outlet products. Discount applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to extend offer periods, without notice.
 

$60 Compress + Compact Bra Offer

Conditions apply. Valid in one transaction online at lornajane.ca from 20/10/2021 while stocks last. Promotion valid on product LB0205, 092152 and 072102 only. Discount applied at cart. Offer not in conjunction with any other offer or Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

$50 Lotus Ankle Biter Legging Offer

Conditions apply. Valid in one transaction online at lornajane.ca from 20/10/2021 while stock lasts. Promotion valid on LB0235_BLK Only. Discount applied at cart. It cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

$45 Pammy Bra Offer

Conditions apply. Valid in one transaction online at lornajane.ca from 20/10/2021 while stocks last. Promotion valid on product LB0084 and 102194 only. Discount applied at cart. Offer not in conjunction with any other offer or Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

$60 Lotus Legging Offer

Conditions apply. Valid in one transaction online at lornajane.ca from 20/10/2021 while stocks last. Promotion valid on products at lornajane.ca/collection/flash-promotion only. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

Influencer Promotions

Conditions apply. Valid online at lornajane.ca for a limited time only. Promotion valid on Full Price products only, excluding our exclusive Everyday and Pride ranges. The promotional code must be entered at the checkout section of cart to receive this offer. It cannot be added after the order has been placed and the confirmation email has been sent. This offer is not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale or Warehouse Sale products or gift cards. No substitutions. Lorna Jane has the right to extend offer periods without notice. Please reach out to our Customer Care team via Live Chat if you are experiencing issues with your promotional code.
 

10% Off Your Cart

Conditions apply. This promotion is valid online at lornajane.ca from 16/04/2020. This offer is only valid on Full Price and Sale products only, excluding Accessories and Warehouse Sale product. The promotional code must be entered at the checkout section of the cart to redeem this offer. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer and not valid under Active Elite Accounts. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

Welcome Offer - The Lotus Tight & New Amy 7/8 Tight £30/40€

Conditions apply. Valid in one transaction online only at lornajane.ca from 06/01/2020 while stocks last. The promotion is valid on product LB0321 and LB0210 only. The unique code must be entered at the shopping cart section of the checkout to redeem this offer online. This offer is only valid for one pair of Lotus Tights or New Amy Tights and can not be exchanged instore. Offer valid on your first online purchase. Offer is not valid when purchasing gift vouchers. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

Partnership, Corporate and Affiliate Promotions

Please refer to company website for all terms and conditions.
 

SALE

Available on selected items only, during the promotional period as specified, while stocks last. Sale items may be available in full price Lorna Jane Retail stores, pop shops and online at lornajane.co.uk. No further discounts apply unless specified otherwise. All minimum spend offers are available on full price merchandise only. Not in conjunction with any other offer. Sale prices are as marked. Lorna Jane has the right to extend offer periods, without notice. Styles and colours may vary between store and online. Sale items are considered to be promotion items and are available for refund, exchange or gift card if returned within the 14 day policy.
 

ONLINE AND MISCELLANEOUS PROMOTION

 

ACTIVE ELITE

To receive an Active Elite discount, the customer must be a fitness industry professional affiliated to our Lorna Jane Active Elite Program. The program discount is redeemable in DE Lorna Jane retail stores or online at www.lornajane.de and not in conjunction with any other offer. To redeem in-store provide your email or phone number to a Lorna Jane Team Member for verification. To redeem online log in using your supplied email address and the discount will automatically apply at the checkout. Please note if you want to purchase an alternative Lorna Jane promotional offer please checkout using our online guest customer profile. Lorna Jane reserves the right to ask for further identification and can refuse service of this offer should fraudulent redemption be suspected. This promotion is only available on full price merchandise and for personal use. The Active Elite membership is valid for 12 months on sign up. The member must maintain a minimum of 3 purchases during the calendar year. On expiry the member can re-apply. For members added prior to August 2018, you must update details to reactivate a new membership discount. For the full policy please read here
 

ACTIVE WAREHOUSE SALES - EXTERNAL LOCATIONS

Warehouse sale prices are available at selected event locations on the date specified on marketing collateral only.
 

Conditions of Entry

1. No passouts. If you choose to exit the sale you will be required to line up again before entering. 2. Maximum of 20 items per person. 3. No holds or hoarding items for excessive periods of time. 4. Anyone displaying inappropriate behaviour will be asked to exit the sale. (e.g. arguments, aggressive behaviour) 5. Bag check: as a condition of entry, you will be requested to present any bags, parcels, containers, etc before entering. Conditions of Sale 1. No credits, exchanges or returns are available on Lorna Jane warehouse ‘final sale’ product for change of mind unless an item is deemed to contain a fault. 2. Products identified as faulty, defective or marked in any way– depending whether the issue is major or minor – will be provided a refund, exchange or credit for any goods returned within a reasonable timeframe from sale upon proof of purchase. 3. Please choose carefully as items are sold in ‘as is’ condition and some items may contain imperfections and defects. Faulty, defective or marked product which has been identified for your attention by a written notice displayed with the product (including samples and seconds), the respective fault/defect/mark will not be considered when determining whether or not the product is faulty. 4. Lorna Jane reserves the right to determine whether a product is deemed to be faulty, defect or marked and will conduct a production and quality check. 5. Prices are not negotiable based on the condition of an item. 6. Fitting rooms are available to ensure you can choose the correct size. 7. Please refer to the prices on pink signs displayed in each area. 8. New arrival full price stock may get misplaced during the event into the sale stock area. Please note this will not be included in the advertised warehouse sale prices. We do not take liability for misplacement. 9. Gift cards are NOT accepted. 10. Eftpos and cash payment methods available. No amex or diners. 11. No sale is eligible for active living rewards points.