All website orders are processed via our website only. Please reach out to our Stylists or Customer Care teams via Live Chat if you have any questions, are after styling advice or need further assistance. We use #realgirls from our LJ HQ to run this personalised service!
Lorna Jane Pty Ltd is proud to accept Master Card, Visa payments, Unionpay and PayPal. We do not offer Direct Deposit, Cheques, Diners, AMEX or cash on delivery as payment methods. We also accept Lorna Jane gift vouchers.
Shopping at is safe and secure! Transactions are processed though the secure Adyen payment facility. To protect cardholder data Adyen complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common sense steps that mirror best security practices.
The payment page will only process the payment once. However if you see multiple charges on your card then you either: a) clicked 'submit' more than once at the checkout stage due to poor internet connection b) moved back to update and or change your order or details. If you notice multiple charges please reach out to our Customer Care via Live Chat for further assistance.
When you choose PayPal as a payment method, Lorna Jane passes on the shipping address for validation. The address for shipping must match the address for payment on your PayPal account to process successfully. This is to ensure your security and minimise fraudulent transactions.
The promotional code must be entered in the 'promotion code' box at the cart stage of your checkout, then click 'go'. If the promotion has applied it will then be visible in your updated cart total. Please note only one promotion can be entered per transaction. Please contact our Live Chat team if you have any issues on checkout and they will be able to assist. Once your payment has processed we cannot go back to assist you.
Select the Payment Method of “Gift Card” at Step 3 of the checkout process. Enter the barcode number and pin, Select Check Balance and Redeem. The payment will then apply. Please note, if splitting payments, pay with the gift voucher first, then select an alternative payment type for the balance.
Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns policy.
You will receive an order confirmation as soon as your order has been placed. You will receive a separate email with tracking information as soon as your order is dispatched from our warehouse which may take up to 3 business days. If it has been more than 3 business days and you have not received tracking information, please contact our Customer Care team via Live Chat.
Canadian shipped orders are sent using DHL and a tracking number will be provided to you via email.
Once an order has been placed, you cannot amend or cancel your order. Any changes must be completed upon delivery by following our Return Policy
For all international orders, Lorna Jane’s shipping charge is for transport costs only. As mentioned in our T&C’s, it does not cover import liabilities that may be applied by the government of the destination country. Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Please contact our Customer Care team via Live Chat if you have any further questions.
Please be advised that all postage and handling costs will be incurred by the purchaser. For faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review, we will credit the cost of postage back to you. Lorna Jane does not take any responsibility for returns lost in transit.
To view our full returns and exchange policy, please click here.
Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount. There is no exchange on Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items are subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for change of mind. Gift with purchases cannot be redeemed for cash and are only available at time of purchase.
If you believe your item has a manufacturing fault, please contact our Customer Care team via Live Chat.
If you haven’t shopped with us on before as a registered user, you will be required to register a ‘new’ account. Please use the same email address as in-store (the one you receive our emails from!).
For shipping information and costs, please click here.
We use DHL shipping from our Australian Warehouse.
Lorna Jane does not ship internationally from Canada.
Promotional Codes are valid for the specified date only and cannot be used in conjunction with any other offer. One-time use promotions eg. gift vouchers, must be used in their entirety in a single purchase. Promotions cannot be applied to previously placed orders or to orders that have been sent an order confirmation. Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item. Gift with Purchase offers (upon meeting minimum spend requirements) are subject to availability. An alternative will not be provided where stock is no longer available. Lorna Jane Pty Ltd at its sole discretion, extend or terminate a promotion at any time. All Terms and Conditions on current promotions can be found by clicking here
We offer a Lorna Jane Gift Card that can be used online at The Gift Card can be of any value between $20 and $500 CAD. Gift Cards can be purchased online at
If you have selected a Digital Gift Card this can take up to 24 hours to be emailed through to the chosen recipient email. If you have not received your Digital Gift Card after 24 hours we recommend checking your junk/spam folder before reaching out to our Customer Care team via Live Chat with your order number further assistance. Digital Gift Cards are not physically posted to the specified ‘Shipping Address’.