We hope you love your new Lorna Jane products just as much as we loved creating them for you. Ultimately the decision on size, style and to purchase is up to you as a customer. We understand, however, that sometimes things don’t go to plan. When this happens, here is our commitment to you.
If for any reason you change your mind and no longer want an item(s) you have purchased from Lorna Jane, please return it to us at our Vancouver Showroom or Lorna Jane retail stores within 14 days of purchase for an exchange or gift voucher equal to the value paid for the item (s). It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. No change of mind refunds are permitted. If the item(s) are deemed to have a genuine manufacturing fault, a refund may be issued. Proof of purchase is required for all exchanges to clearly identify that the item(s) were purchased from a Lorna Jane event, retail store or showroom in Canada. Proof of purchase is required for all items with a manufacturing fault.
Sale items purcahsed from https://www.lornajane.ca/warehouse-sale (and its respective categories) are considered Final Sale, and therefore cannot be returned for a refund, exchange, store credit, either instore or online. If these items (product codes 111999 or prior) are sent back as a return they will be sent back to you. Please choose your Warehouse Sale items carefully and speak to our Live Chat stylists should you have any questions pre-purchase. Thank you!
If for any reason, you change your mind and no longer want an item(s)* purchased from lornajane.ca, please return it to us within 14 days of purchase for an exchange or gift voucher equal to the value paid for the item(s). Full* price item(s) are valid for a refund and must be returned to our online store to be processed via the payment method used at the time of purchase. It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns and exchanges to clearly state that the item(s) were purchased from lornajane.ca. Our Lorna Jane Showroom and Stores is unable to process refunds for online purchases.
For Online returns, exchanges and refunds please download a copy of our Returns/Exchanges form HERE for English and HERE for French and send your item(s) to:
Lorna Jane Distribution Centre
Att: Online Return Orders
#295 Terminal Avenue
Vancouver BC V6A 2L7
We recommend that you return items using a trackable postage method. Lorna Jane will not be held liable for parcels lost in transit. Please allow 7 business days for the return to be processed and credited to your account. Please note that the cost to return items to our Online store is at the customers expense.
Refunds, gift vouchers or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing etc.) unless the products are deemed to have a genuine manufacturing fault.
All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded and a warranty does not apply. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.
Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.
Every Lorna Jane garment is performance tested by our team and fit tested for real life feedback. As our Customer there are certain guarantees that are made when goods are sold to you, one of which is that our Activewear is of acceptable quality. A product is considered faulty or not of acceptable quality if it is unsafe, does not work or appear as it should. If an item is faulty or not of acceptable quality you may be entitled to a credit, replacement or refund. If you believe there is a fault with the item you have received, please contact our Customer Care team or visit your local Lorna Jane store with your product and proof of purchase. Any returned items that have been worn must be washed prior to return please.