If you decide to change your mind, we offer an Exchange, Gift Card (1 year expiry) or
Refund (Full price styles only) on all Instore and Online, or Click & Collect purchases
returned to our Online store or Retail stor within 30 days of recieving. It is important
that the product tags remain attached and in original condition. Proof of purchase is
required prior to return.
FULL PRICE ON PROMOTION
Full price styles on promotion are still classified as full price and eligible for an
Exchange, Gift Card or Refund if you change your mind.
FINAL SALE PURCHASE
Item(s) marked with a Final Sale tag must be returned to our Online Warehouse to be eligible for a Lorna Jane Gift Card. No change of mind exchanges or refunds on Final Sale.
HOW TO RETURN
Click the above button to log your return to generate your return label through our Returns
Portal. Please make sure you enter the order number found on your Order Confirmation email
starting with a NZL and the email address used to place the order. If you fall outside of
our policy, you will not be able to log a return and will need to reach out to Customer Care
via Live Chat for support.
RETURN TIME FRAME
Allow 2 weeks for your parcel to be returned to us by courier. Once we receive your return
parcel your request will be processed, and you will be sent an email confirmation. Lorna
Jane will not be held liable for lost in transit parcels returned with an alternative
OUR PERFORMANCE PROMISE
Every Lorna Jane garment is performance tested by our team and fit tested for real life
feedback. However, if something is not quite right, as our customer you have automatic
guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is
that our Activewear is of acceptable quality. A product is considered faulty or not of
acceptable quality if it does not work, or appear as it should. If an item is faulty or not
of acceptable quality you may be entitled to a credit, replacement, or refund. If you
believe there is a fault with the item you have received, please reach out to Customer Care
via Live Chat.
Refunds, gift card or exchanges will not be provided for change of mind for any personal
care or intimate clothing. Swimwear can only be returned for a change of mind if the hygiene
seal is still intact and at the discretion of the Lorna Jane staff member.
RETURN OF GIFT WITH PURCHASE
All gift with purchase offers are subject to availability. Gift with Purchases cannot be
exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash
and are only available at time of purchase. In the event of a change of mind return, all
Gift With Purchase products or other bonus items must be returned with the original
purchase, on the same terms as above.
Lorna Jane products purchased through external stockists, are in accordance with the
individual stockist’s purchase policy and, as such, purchased products can only be
returned to their original place of purchase.
Afterpay is a payment method available at www.lornajane.nz and in our New Zealand retail
stores. Afterpay set terms, conditions and spend limit of this payment method should you
choose to use it. Please refer to your card issuer’s terms and conditions for
full details. If you have further questions please contact Afterpay’s Customer Service
representatives on 0800 461 268 or visit the Afterpay website.