Lorna Jane Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website.
Lorna Jane Pty Ltd reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.
The nominated currency used for all transactions on www.lornajane.ca is Canada Dollars (CAD$) and includes a GST (Goods and Service Tax) rate as applicable to each province. This is applicable to all orders containing a Canadian address. When goods are exported (sent to a delivery address outside Canada) then the GST component of the price will be removed and the export price will be exclusive of GST. This will adjust automatically at your checkout when your address is entered.
Online orders delivered within Canada are sent via Canada Post Xpress Service. You can expect your parcel to arrive within 1-3 days of dispatch. A flat rate of $12.95 applies to all orders under $150. Orders over $150 will receive free shipping.
Orders are normally dispatched within 1-3 business days of Order Confirmation, subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email and offer an alternative solution or a refund.
On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Lorna Jane Pty Ltd, as soon as possible. Please see our Returns & Exchanges Policy for more information.
Lorna Jane gift cards are valid for use in their country of issue online. Lorna Jane gift cards cannot be redeemed at portable Lorna Jane events, including warehouse sales. Gift Cards are treated by Lorna Jane as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Lorna Jane Gift Cards are provided as a free service to customers and do not contribute toward the calculation of shipping costs or discounts.
Lorna Jane Gift Cards are not considered as goods or services with a retail price and therefore:
-They do not include GST;
-They cannot be discounted and are not subject to any discounts.
Lorna Jane Gift Cards do not have an expiry date. Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend. Amounts deposited on to a Lorna Jane gift card in Canada are in Canadian Dollars (CAD) and can only be redeemed in Canadian Dollars (CAD). Lorna Jane cannot accept cancellations on Gift Cards once payment has been processed. Gift Cards are not refundable (in part or in full or amount paid) or redeemable for cash. Please note, Gift Cards received as a “promotional” gift are valid to the expiry date on the card.
Our social media pages are a place of inspiration and encouragement for women all around the world, to live their best lives through Active Living. While we do our very best to read and respond to as many comments as possible, please understand at times this may not be the case. If your enquiry is urgent or if you would like to discuss a matter further, please contact our Customer Care team via our Live Chat support and they will be able to assist.
If you tag any images with any of our brand social media handles,(@lornajaneactive and @ljclarkson) you are voluntarily submitting the content and give Lorna Jane the unrestricted right to use, in any capacity without limitation and compensation.
Lorna Jane, in its complete discretion, reserves the right to remove posts it considered offensive, irrelevant, hurtful or spam. Promotion for commercial services will be removed unless prior permission has been received, is an official Lorna Jane partner or is a non profit organization aligned with the values of Lorna Jane.
To minimise skin to garment contact, where possible each piece you order will be delivered in our sealed eco-garment bags. Please note our First Wear Initiative does not apply to styles that are in our Sale or Warehouse Sale categories. In regards to returns and exchanges, these are thoroughly assessed and any saleable pieces are either sent to our DFO or Outlet stores, or placed in a clear sealed bag with no marketing message on it to clearly differentiate from First Wear pieces.
In the event that an item(s) is listed at an incorrect price or with incorrect information, Lorna Jane reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Lorna Jane will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
Lorna Jane promotes a positive platform in order to support and empower our Active Living Community. We publish product reviews on www.lornajane.co.uk that assist other women make informed selections on product that are constructive in feedback. Please understand we do not publish reviews that are abusive, unhelpful or against our Active Living philosophy. Please reach out to our Customer Care team via Live Chat should you wish to provide direct feedback on our product or brand. We do welcome your communications!
Lorna Jane Pty Ltd reserves the right to refuse or cancel an order at any time if the order has: (a) discounts associated and is (b) deemed not for personal use. An exception may apply if you forfeit the associated discount. In this instance, a Lorna Jane customer care representative will make all reasonable efforts to contact you to arrange payment of the difference. In the event that you cannot be contacted within a time deemed reasonable by Lorna Jane Pty Ltd or choose not to pay the difference, all monies received for the applicable order will be refunded via the original payment method. As detailed in our shipping terms and conditions, all shipping charges are based on a parcel weighing no more than 2kg (4.4lb). If your order exceeds this weight, a Lorna Jane customer care representative will make all reasonable efforts to contact you to arrange additional payment for the variance in shipping costs before the parcel is dispatched. Parcel delivery may be delayed in the instance of contact difficulties. In the event that you cannot be contacted with a period of time deemed reasonable by Lorna Jane Pty Ltd or choose not to pay the difference, all monies received will be refunded via the original payment method.