LORNA JANE TERMS & CONDITIONS

LIABILITY

Lorna Jane Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website. Lorna Jane Pty Ltd reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all funds received will be refunded using the original payment method.
 

CURRENCY USED

The nominated currency used for all purchases through the www.lornajane.ca website will remain in Canada Dollars (CAD$) and includes GST (Goods and Service Tax) that is applicable to each province with a Canadian delivery address. On orders with a delivery address outside of Canada the GST inclusive in the product price will be removed and the export price will be exclusive of GST. This will adjust automatically at the checkout once you have entered your delivery address.
 

ACCEPTANCE OF GOODS

On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Lorna Jane Pty Ltd, as soon as possible. Please see our Returns & Exchanges Policy for more information.
 

GIFT CARDS

Lorna Jane gift cards are valid for use in their country of issue online. Lorna Jane gift cards cannot be redeemed at portable Lorna Jane events, including warehouse sales. Gift Cards are treated by Lorna Jane as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Lorna Jane Gift Cards are provided as a free service to customers and do not contribute toward the calculation of shipping costs or discounts. 

 

Lorna Jane Gift Cards are not considered as goods or services with a retail price and therefore:

-They do not include GST;

-They cannot be discounted and are not subject to any discounts.

Lorna Jane Gift Cards do not have an expiry date. Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend. Amounts deposited on to a Lorna Jane gift card in Canada are in Canadian Dollars (CAD) and can only be redeemed in Canadian Dollars (CAD). Lorna Jane cannot accept cancellations on Gift Cards once payment has been processed. Gift Cards are not refundable (in part or in full or amount paid) or redeemable for cash. Please note, Gift Cards received as a “promotional” gift are valid to the expiry date on the card.

 

LORNA JANE SOCIAL MEDIA POLICY

Our social media pages are a place of inspiration and encouragement for women all around the world, to live their best lives through Active Living. While we do our very best to read and respond to as many comments as possible, please understand at times this may not be the case. If your enquiry is urgent or if you would like to discuss a matter further, please contact our Customer Care team via our Live Chat support and they will be able to assist.
If you tag any images with any of our brand social media handles,(@lornajaneactive and @ljclarkson) you are voluntarily submitting the content and give Lorna Jane the unrestricted right to use, in any capacity without limitation and compensation.
Lorna Jane, in its complete discretion, reserves the right to remove posts it considered offensive, irrelevant, hurtful or spam. Promotion for commercial services will be removed unless prior permission has been received, is an official Lorna Jane partner or is a non profit organization aligned with the values of Lorna Jane.
 

ONLINE FIRST WEAR TERMS & CONDITIONS

To minimise skin to garment contact, where possible each piece you order will be delivered in our sealed eco-garment bags. Please note our First Wear Initiative does not apply to styles that are in our Sale or Warehouse Sale categories. In regards to returns and exchanges, these are thoroughly assessed and any saleable pieces are either sent to our DFO or Outlet stores, or placed in a clear sealed bag with no marketing message on it to clearly differentiate from First Wear pieces.
 

TYPOGRAPHICAL ERRORS

In the event that an item(s) is listed at an incorrect price or with incorrect information, Lorna Jane reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Lorna Jane will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
 

REVIEWS

Lorna Jane promotes a positive platform in order to support and empower our Active Living Community. We publish product reviews on www.lornajane.ca that assist other women make informed selections on product that are constructive in feedback. Please understand we do not publish reviews that are abusive, unhelpful or against our Active Living philosophy. For full Terms and Conditions, please click here. Please reach out to our Customer Care team via Live Chat should you wish to provide direct feedback on our product or brand. We do welcome your communications!
 

USER GENERATED CONTENT

If we would like to use your Content in any Lorna Jane digital properties, we will contact you on the relevant Third Party Platform to ask for your consent to use your Content. We will ask you to reply to us with the hashtag “#LJLOVE” if you agree to allow us to use your Content in Lorna Jane Media. Once you have given your consent to us in this way, you agree to be bound by these terms and conditions as well as the terms of use of any relevant Third Party Platform. You must respond directly to us within the same chat, thread or by private message using the hashtag “#LJLOVE” in order to release the agreed Content to us. If we do not receive your response within 7 days from the date we contacted you, we will assume that you do not consent to our use of your Content and your Content will not be used by us in any Lorna Jane Media. For full Terms and Conditions please click here.
 

ORDERING METHODS

Lorna Jane Pty Ltd reserves the right to refuse or cancel an order at any time if the order has: (a) discounts associated and is (b) deemed not for personal use. An exception may apply if you forfeit the associated discount. In this instance, a Lorna Jane customer care representative will make all reasonable efforts to contact you to arrange payment of the difference. In the event that you cannot be contacted within a time deemed reasonable by Lorna Jane Pty Ltd or choose not to pay the difference, all monies received for the applicable order will be refunded via the original payment method. As detailed in our shipping terms and conditions, all shipping charges are based on a parcel weighing no more than 2kg (4.4lb). If your order exceeds this weight, a Lorna Jane customer care representative will make all reasonable efforts to contact you to arrange additional payment for the variance in shipping costs before the parcel is dispatched. Parcel delivery may be delayed in the instance of contact difficulties. In the event that you cannot be contacted with a period of time deemed reasonable by Lorna Jane Pty Ltd or choose not to pay the difference, all monies received will be refunded via the original payment method.