All orders placed on www.lornajane.ca will be dispatched from our Australian Warehouse with DHL. You can expect to receive your parcel within 5 to 10 business days. All orders over $150 with a Canadian delivery address will receive the option of complimentary shipping. A $12.95 shipping rate will apply at the checkout on all orders under $150 with a Canadian delivery address. Lorna Jane will pay import taxes on orders with delivery address in Canada.
Please do include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel can not be intercepted. Lorna Jane will not take responsibility If a parcel has been safe drop and intercepted or fraudulently signed and accepted on delivery.
Once an order has been placed you will receive an order confirmation email. Once your order has been dispatched you will receive an emailed invoice followed by an email containing tracking information. Once an order has been placed you cannot amend or cancel your order. Any changes must be completed upon delivery by following our Return Policy.